FAQ

Your ticket grants access to the designated musical area from 6:00 PM until the performance begins at 7:15 PM. In this area, you can enjoy a light dinner and drinks.

Note: Your ticket does not include access to Hever Castle grounds during the day. To visit the grounds, you must buy a separate daytime ticket from Hever Castle and scan your Musical tickets at the same time as your day one.

Children under the age of 4 are not permitted. The show is recommended for audiences aged 12 and up, depending on parental discretion due to thematic content.

Yes. Free parking is included for all ticket holders.

  • Platinum Premium ticket holders receive priority parking closer to the venue.
  • Visit our “Getting Here” page for detailed parking maps and arrival instructions.

Tickets are non-refundable due to the limited run – please check our T&Cs (Link T&Cs here please) for al info.

Seating is in tiered fully covered grandstands, ensuring excellent views from every angle. A video of the seating setup from our Belgian shows is available on our website.

Although fully covered this is still an open-air production, please dress warmly and comfortably. Even summer evenings can be chilly after 9 PM.

Yes! Discounts are available for groups:

  • 5% off for 20–49 tickets
  • 7.5% off for 50–74 tickets
  • 10% off for 75+ tickets

We’re happy to hold seats temporarily while you finalize your group booking. Add link to the group and VIP button

Yes, all audience members will receive immersive audio headsets, offering a binaural surround-sound theatrical experience that enhances the performance.

Yes. Our covered grandstand offers protection from light rain and sun while maintaining an open-air atmosphere.

Yes! We’ve partnered with Marriott Lingfield Park, located just 15 minutes away.
Booking link: https://www.marriott.com/event-reservations/reservation-link.mi?id=1745487273968&key=CORP&guestreslink2=true&app=resvlink

Yes. The show ends in time for you to walk back to Hever Station and catch the final train to London at 23:05.

Yes. The performance continues in most weather conditions as our grandstand is covered. In the unlikely event of cancellation due to severe weather, updates will be posted on our website and via email.

No. Seating is tiered and pre-arranged in a covered grandstand, so personal seating is not permitted. Platinumand premium platinum tickets holder will receive a blanket, the others are welcome to bring their own.

No. The immersive audio system uses specific headsets provided by our team to ensure synchronized sound quality. These are included with certain ticket types.

Yes. The headsets used for our immersive audio experience are compatible with most hearing aids. They are designed to sit comfortably over or near the ear and work well with standard hearing aid models. If you have specific concerns or require assistance, please contact us in advance to discuss accommodations.

Gates open at 6:00 PM. We recommend arriving early to enjoy food, drinks, and the pre-show atmosphere. The performance begins promptly at 7:15 PM.

Outside food and drink are not permitted. We offer a wide range of options on site, including vegetarian, vegan, and gluten-free dishes, along with a full-service bar.

Yes. The venue includes accessible seating and parking. Please contact us in advance to make necessary arrangements for mobility or audio needs.

No. All tickets are digital and will be sent via email. Please have your QR code ready for scanning at the entrance.